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Dodge Ram Safety Recall

Important Safety Recall Information for Dodge Ram Owners

FCA (FIAT Chrysler Automobiles) Canada recently announced a safety recall on Dodge Rams. Model years involved are some 2008 – 2012 Ram 1500/2500/3500 series Trucks.

Anyone wanting to know if their vehicle is affected can submit the last eight digits of their VIN below. (Vehicle Identification Number)

To find out if your vehicle qualifies, complete the form below and submit the last eight digits of your VIN (Vehicle Identification Number).








 


NOTE: If you own a Chrysler Dodge Jeep or RAM vehicle you believe may be affected by any other recall, you can use the form above to find out.

Below we’ve posted the official letter FCA sent to RAM owners. If you have not received one of these letters, or if you have and you no longer own the vehicle, please contact us immediately.

FCA Canada
SAFETY RECALL N49
LEFT OUTER TIE ROD ASSEMBLY

Dear Vehicle Owner:

This notice is sent to you in accordance with the Canada Motor Vehicle Safety Act.

This is a follow up to an earlier communication. FCA Canada has decided that a defect, which relates to motor vehicle safety, exists in some 2008 through 2012 model year RAM 1500/2500/3500 series Trucks.

The problem is:

The left tie rod ball stud may fracture under certain driving conditions.   This could cause a loss of directional control and/or crash without warning.

What your dealer will do: 

FCA Canada will repair your vehicle free of charge (parts and labour). To do this, your dealer will replace steering linkage components.In addition, you are eligible to receive a special limited time incentive offer of up to $2,000 towards the retail purchase or lease of an eligible new vehicle, provided the outstanding recall is completed. This offer will be in addition to all other incentives available at the time of purchase or lease. This special limited time incentive offer is available until January 4, 2016. See your retailer for full details.

What you must do to ensure your safety:

Contact your authorized RAM dealer to schedule a service appointment.

If you need help :

If you require additional assistance or information, please contact FCA Canada Customer Care Centre:By Phone: 1-800-465-2001 (English) or 1-800-387-9983 (French),
By Email: www.fcacanada.ca/en/contact_us.php     (English) or www.fcacanada.ca/fr/contact_us.php   (French),
By mail: FCA Canada Customer Care Centre, P.O. Box 1621, Windsor, Ontario, N9A 4H6.

If you have already experienced this condition and have paid to have it repaired, you will still be required to have the campaign performed by an authorized FCA Canada dealer at no charge to you. Once completed, please send your original receipts and/or adequate proof of payment along with the campaign invoice to the following address for further review of possible reimbursement:

FCA Canada Customer Care Centre, P.O. Box 1621, Windsor, Ontario, N9A 4H6.

If your name and address indicated above are incorrect or if you no longer own the vehicle, please contact us at the Customer Name & Address Call Centre at 1-800-373-1474 to update your information.

We apologize for any inconvenience and thank you for your attention to this important matter.

Yours very truly,

FCA Canada Inc.
National Service and Parts Manager